4/10 Poor
Angus
Traveled with partner
Jan 9, 2024
Liked: Staff & service
Booked the Aurora Bubble and upon checking in we were advised that there’s no shower in the room. In order to take a shower we had to book a time slot at the sauna (separate building). Incredibly disappointing since this was not clear on the website.
The room itself is the smallest room ever, even opening the suitcases was a big struggle.
The main feature of our room was the glass dome, and when it snows this gets cleaned by the staff around 6pm. If it snows again, it doesn’t get cleared again.
We booked the “Meet the reindeers” and the Snowmobiles tour, they cost €130 pp per tour and are non refundable.
Both tours were meant to be 2,5 hours long but the Reindeer one lasted barely just over an hour and was incredibly disappointing.
The reindeer farm is only 5 minutes away by sleigh, we got there, fed the reindeers, got told a bit about them, got taken out on a sleigh ride which lasted about 4 to 5 minutes, and then got offered some hot juice. Lastly, we were shown how to catch a reindeer, and that was that… again, €130 pp for that.
The snowmobile lasted a couple of hours, but again since only my partner drove the actual snowmobile and I was only a passenger I don’t see how they can charge €130 pp for that.
Lastly, the whole place smells like sewers, which is absolutely disgusting while walking to the restaurant.
Only positive was the food: the buffet (breakfast, lunch and dinner) was delicious and always somewhat sticking to traditional finnish cuisine.
Angus
Stayed 3 nights in Jan 2024