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Experience world-class service at The Royal Sands Resort & Spa

The Royal Sands & Spa hotel, in central Cancun, is next to Kukulcan Plaza Shopping Centre. It offers outdoor pools, a gym, spa and tennis courts. All rooms have free Wi-Fi and a balcony with sea views. Modern, air-conditioned rooms and suites feature a TV and DVD player. The private bathroom comes with a hairdryer. Suites also have a well-equipped kitchen with a fridge, microwave and coffee maker. Pasta, steaks and seafood are served at La Veranda restaurant. Hacienda Sisal restaurant specializes in Mexican cuisine. There is a snack bar and a sports bar. A varied entertainment programme is offered and Cancun’s nightlife area is 10 minutes’ drive away. The complex has free parking, and you can hire a car at the tour desk. An airport shuttle service is available for an extra charge. Cancun Airport is a 20-minute drive away.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

Buffet

Free private parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
2 sofa beds
2 double beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.7
Cleanliness
8.9
Comfort
9.0
Value for money
8.1
Location
9.1
Free WiFi
9.1
Select topics to read reviews:

See what guests loved the most:

  • Adrian
    Romania Romania
    I think the hotel has one of the cleanest and nicest beach area out of all other hotels in Cancun. The rooms are ok, a tad dated. The food was diverse and good for an all inclusive resort. It's also only a 20 mins car ride from the airport.
  • Evelyn
    Australia Australia
    The wait staff & beach staff were amazing, in particular Angel & Damien The food was wonderful in the buffet
  • H
    Hernandez
    Mexico Mexico
    Huge lap pool we loved it!! Food great taste flavor and smell good

Property surroundings

Restaurants
3 restaurants on site

  • La Veranda
    • Cuisine
      Seafood • Steakhouse • International
  • Hacienda Sisal
    • Cuisine
      Mexican
  • Char Hut
    • Cuisine
      American

Resort facilities of The Royal Sands Resort & Spa
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Family rooms
  • 3 restaurants
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Microwave
Activities
  • Bicycle rental
  • Beach
  • Tennis equipment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Children's playground
  • Games room
  • Golf course (within 3 km)
  • Tennis court
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Snack bar
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Reception services
    • Concierge service
    • ATM/cash machine on site
    • Luggage storage
    • Tour desk
    • Currency exchange
    • 24-hour front desk
    Entertainment and family services
    • Board games/puzzles
    • Babysitting/child services
    Cleaning services
    • Laundry
    Safety & security
    • Safety deposit box
    General
    • Minimarket on site
    • Air conditioning
    • Tile/marble floor
    • Car hire
    • Laptop safe
    • Lift
    • Fan
    • Family rooms
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Room service
    Outdoor swimming pool
    • Open all year
    Wellness
    • Yoga classes
    • Fitness
    • Full body massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Body wrap
    • Body treatments
    • Facial treatments
    • Beauty Services
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    Languages spoken
    • English
    • Spanish

    House rules

    The Royal Sands Resort & Spa takes special requests - add in the next step!

    Check-in

    From 16:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of USD 300 is required on arrival. That's about GBP 241. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 25

    Pets

    Pets are not allowed.

    Mastercard Visa American Express Cash is not accepted The Royal Sands Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $57.74. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

    Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.

    At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

    Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact us with any questions regarding the charge for this reservation..

    The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    A damage deposit of US$300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

    FAQs about The Royal Sands Resort & Spa

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Guests staying at The Royal Sands Resort & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

      Breakfast option(s) include:

      • Buffet

    • The Royal Sands Resort & Spa is 5.6 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, there is a hot tub. You can find out more about this and the other facilities at The Royal Sands Resort & Spa on this page.

    • The Royal Sands Resort & Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Children's playground
      • Games room
      • Tennis court
      • Golf course (within 3 km)
      • Kids' club
      • Private beach area
      • Beauty Services
      • Bicycle rental
      • Water sport facilities on site
      • Spa/wellness packages
      • Beach
      • Full body massage
      • Tennis equipment
      • Neck massage
      • Body treatments
      • Yoga classes
      • Swimming Pool
      • Spa lounge/relaxation area
      • Facial treatments
      • Entertainment staff
      • Body wrap
      • Foot massage
      • Fitness
      • Back massage

    • The Royal Sands Resort & Spa has 3 restaurants:

      • Char Hut
      • Hacienda Sisal
      • La Veranda

    • The prices at The Royal Sands Resort & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at The Royal Sands Resort & Spa is from 16:00, and check-out is until 11:00.

    • The nearest beach is just 250 yards from The Royal Sands Resort & Spa. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at The Royal Sands Resort & Spa include:

      • Suite
      • Villa
      • Double

    • Yes, The Royal Sands Resort & Spa is popular with guests booking family stays.