• Sea view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access

Experience world-class service at Iberostar Tucan

Facing the beachfront, Iberostar Tucan offers 5-star accommodation in Playa del Carmen and features a garden, terrace and restaurant. Among the various facilities of this property are a bar, water sports facilities and a tennis court. The resort has an outdoor swimming pool, fitness centre, evening entertainment and a kids' club. The resort will provide guests with air-conditioned rooms offering a wardrobe, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. At Iberostar Tucan the rooms are fitted with bed linen and towels. The accommodation offers a children's playground. You can play billiards at Iberostar Tucan. Speaking German, English, Spanish and French at the 24-hour front desk, staff are always at hand to help. Playacar Beach is 1.1 km from the resort, while ADO International Bus Station is 3.1 km from the property. The nearest airport is Cozumel International, 32 km from Iberostar Tucan, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.0)

Free parking available on-site

Activities:

Tennis court

Fitness centre

Spa and wellness centre


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 single bed
and
1 large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
1 large double bed
or
1 extra-large double bed
2 single beds
or
1 large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
2 double beds
and
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.9
Facilities
8.4
Cleanliness
8.6
Comfort
8.5
Value for money
7.8
Location
9.0
Free WiFi
9.1
Select topics to read reviews:

See what guests loved the most:

  • Nicolás
    Argentina Argentina
    Hotel facilities are great; the jungle is excellent. Beach is beautiful and bar services around are very good.
  • Marie
    Belgium Belgium
    Food very good, both in the buffet restaurant as on the beach. Yoga and zumba on the beach. Compliments to Wendy! Painting by the pool was great too.
  • Christopher
    Germany Germany
    One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good...

Property surroundings

Restaurants
4 restaurants on site

  • Buffet Tulum
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Palapa Sur La Marimba
    • Cuisine
      Steakhouse
    • Open for
      Lunch • Dinner
  • Bonsai
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Mare Nostrum
    • Cuisine
      Mediterranean
    • Open for
      Dinner

Resort facilities of Iberostar Tucan
Great facilities! Review score, 8.4

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Room Amenities
  • Clothes rack
Activities
  • Archery
  • Live sport events (broadcast)
  • Live music/performance
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
  • Diving
  • Billiards
  • Children's playground
  • Tennis court
Living Area
  • Sofa
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Kid-friendly buffet
  • Kid meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Babysitting/child services
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Fan
  • Family rooms
  • Barber/beauty shop
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Hammam
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules

Iberostar Tucan takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Iberostar Tucan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Credit Card charge INFO:

Your reservation charge will appear on your credit card statement under the name of: Visit US, INC. FL - USA. Please contact the property with any questions regarding the charge for this reservation. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in. Payment at the property is not accepted. Unpaid reservations will be cancelled prior to arrival. In case you require an invoice it will be provided by a Visit US based in the US, local invoices are not available.

The property does not acept any reservation of 10 rooms or more. Bookings 10 rooms or more, are consider group and different policies apply

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Iberostar Tucan

  • Iberostar Tucan is 2 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Iberostar Tucan may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Iberostar Tucan offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Children's playground
    • Billiards
    • Snorkelling
    • Diving
    • Tennis court
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Entertainment staff
    • Fitness/spa locker rooms
    • Live music/performance
    • Water sport facilities on site
    • Yoga classes
    • Tennis equipment
    • Live sport events (broadcast)
    • Fitness
    • Archery
    • Fitness classes
    • Beauty Services
    • Facial treatments
    • Waxing services
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Light therapy
    • Spa facilities
    • Steam room
    • Swimming Pool
    • Spa lounge/relaxation area
    • Spa/wellness packages

  • Check-in at Iberostar Tucan is from 15:00, and check-out is until 12:00.

  • Iberostar Tucan has 4 restaurants:

    • Bonsai
    • Palapa Sur La Marimba
    • Mare Nostrum
    • Buffet Tulum

  • Room options at Iberostar Tucan include:

    • Double
    • Triple
    • Quadruple
    • Family
    • Single
    • Suite

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, Iberostar Tucan is popular with guests booking family stays.