• Apartments
  • Kitchen
  • View
  • Garden
  • Swimming Pool
  • Washing machine
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
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Located 1.7 km from Playa del Carmen Beach, Heaven Hotel offers accommodation with a balcony, as well as an outdoor swimming pool and a garden. Featuring a 24-hour front desk, this property also provides guests with a picnic area. The aparthotel provides rooms with air conditioning, free private parking and free WiFi. The aparthotel provides guests with a terrace, pool views, a seating area, satellite flat-screen TV, a fully equipped kitchen with a microwave and a fridge, and a private bathroom with bath and a hair dryer. Kitchenware and coffee machine are also featured. At the aparthotel, all units have bed linen and towels. For guests with children, the aparthotel features kids pool. Mayakoba Beach is 3 km from Heaven Hotel, while ADO International Bus Station is 8.3 km away. The nearest airport is Cozumel International Airport, 41 km from the accommodation.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.2)

Free private parking available on-site

Reliable info
Guests say the description and photos for this property are very accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
Bedroom 1:
1 double bed
Bedroom 2:
1 large double bed
Living room:
1 sofa bed
Bedroom 1:
1 double bed
Bedroom 2:
1 double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
9.4
Cleanliness
9.4
Comfort
9.5
Value for money
9.4
Location
8.2
Free WiFi
8.8
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • John
    United Kingdom United Kingdom
    Lovely place but isolated needed taxis to go everywhere
  • Greg
    Canada Canada
    Very nice hotel this is second time we have stayed here. Very nice rooms and grounds. Staff is wonderful.
  • Laura
    Canada Canada
    Spacious, loved the dining room table and seating.
Quality rating
Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.

Property surroundings

Facilities of Heaven Hotel
Great facilities! Review score, 9.4

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping
  • Garden
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Internet
WiFi is available in the rooms and is free of charge.
Kitchen
  • Dining table
  • Coffee machine
  • Tumble dryer
  • Kitchenware
  • Kitchen
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Bedroom
  • Linen
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Hairdryer
  • Bath
  • Shower
Living Area
  • Dining area
  • Sofa
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Room Amenities
  • Sofa bed
  • Clothes rack
  • Hypoallergenic
  • Mosquito net
  • Tile/marble floor
  • Private entrance
  • Fan
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
Wellness
  • Kids' pool
Food & Drink
  • Tea/Coffee maker
Services & Extras
  • Wake-up service
Outdoor & View
  • Pool view
  • View
Building characteristics
  • Private apartment in building
Reception services
  • Invoice provided
  • Concierge service
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Laundry
    Additional charge
Miscellaneous
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
Languages spoken
  • English

House rules

Heaven Hotel takes special requests - add in the next step!

Check-in

From 15:00 to 18:00

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 11:30 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

Check-in is only possible for guests aged between 18 and 90

Mastercard Visa Cash Heaven Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

This property will not accommodate hen, stag or similar parties.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Heaven Hotel

  • Yes, Heaven Hotel is popular with guests booking family stays.

  • Heaven Hotel is 3.7 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Heaven Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • The nearest beach is just 0.9 miles from Heaven Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Heaven Hotel offers the following activities / services (charges may apply):

    • Swimming Pool

  • Heaven Hotel has the following number of bedrooms:

    • 2 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Heaven Hotel on this page.

  • You can choose from a number of accommodation options at Heaven Hotel (subject to availability). These can accommodate:

    • 4 guests
    • 5 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Check-in at Heaven Hotel is from 15:00, and check-out is until 12:00.

  • Yes, there are options at this property that have a terrace. You can find out more about this and the other facilities at Heaven Hotel on this page.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.